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PSA life vs. PSA life with a Customer Experience Platform

Posted by Poorvi Jhawar on Jun 26, 2019 11:18:28 AM

According to this report in Datto, standardization of services is the third biggest pain point in the MSP industry in 2018. Your PSA - Connectwise Manage and AutoTask is the backbone of your customer service, but it comes with limitations. You can provide a standard customer service by the industry norm, however with a customer experience platform you can elevate the experience to award winning. 

Deploying a customer service platform requires time and money. The returns can be quite high, but is the investment worth it? Use our comparison guide to decide for yourself.

Dive into PSA life vs. PSA life with a Customer Experience Platform - which is the difference between 'Good customer service' to an 'award-winning customer service'.

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Topics: Business, MSP Success, Customer Experience

Wrapping up 2018 | Climbing the summit

Posted by Warwick Eade on Dec 20, 2018 7:23:03 AM

 

The year is coming to a halting end with some fantastic wins by DeskDirector. Now you can provide the customers with the effortless service you have always wanted with our custom forms, DD tech, email templates, our new user-interface and OAuth integration. 

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Topics: New Features, DD Portal, Customer Experience, Forms, important updates, product updates, Customer Success

How to make DeskDirector Project Successful? Part 1.

Posted by Irina Kavchik on Dec 15, 2018 5:26:02 PM

In this video, we interview Priscila, a customer experience manager from Lancom Technology. Priscila is in charge of creating great customer experiences by leveraging DeskDirector products.
Watch this video to learn how to explain the value of the portal to prospects and how to make it work from a day one for your clients!

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Topics: Business, Customer Experience, msp tools, Customer Success

Client communication portal - new & improved

Posted by Irina Kavchik on Nov 14, 2018 4:29:18 PM

We are pleased to announce that our improved portal UI is ready to go! We made a huge interface revamp to the main request support page. 

In this article, we introduce you to the new and improved request support page of our client communications portal, explain what’s changed from the current design and what benefits you get from it. Let’s dive in!

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Topics: DD Portal, UI, Customer Experience, product updates, Chat, Customer Success

October Product Update: Quick Wins with a New Portal UI

Posted by Irina Kavchik on Oct 31, 2018 3:30:35 PM
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Topics: DD Portal, UI, Customer Experience, product updates, Chat, Customer Success

First Step on the Way of Creating a Dynamic Customer Experience

Posted by Irina Kavchik on Oct 19, 2018 11:07:54 AM

dynamic portal-1How can you be dynamic in the world of standardization? While you can keep your technology stack the same, you should be using a dynamic approach towards your customer experience initiatives.

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Topics: Business, MSP Success, Customer Experience

Custom Domain: The Hidden Power for Brand Value

Posted by Irina Kavchik on Sep 13, 2018 8:39:49 AM

DD Portal is one stop shop for all IT-related inquires, e.g. support requests, ticket history, updates, chat, invoices, quotes, learning and more - it should be one click away when they need it.

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Topics: Business, MSP Success, Features, Customer Experience

What Makes Successful MSP Account Managers?

Posted by Poorvi Jhawar on Aug 9, 2018 12:57:00 PM
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Topics: Business, MSP Success, MSP Marketing, Customer Experience, msp tools, ConnectWise, AutoTask, Customer Success, Onboarding, MSP Account Managers

We’re Redesigning the Main Ticket Request Page

Posted by Irina Kavchik on Mar 7, 2018 11:15:49 AM

You asked, We Listened. We are now working on changing the main ticket request page UI and UX.

This is the current view after you click “create ticket” button in the portal:

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Topics: Business, DD Portal, UI, Customer Experience

DD Portal New Built-in Learning Management System

Posted by Warwick Eade on Aug 17, 2017 5:21:39 PM

A learning culture is one of the most important capabilities of the information age. Without it your company starts each day with a huge handicap. 

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Topics: Business, New Features, MSP Success, Customer Experience