<img height="1" width="1" alt="" style="display:none" src="https://www.facebook.com/tr?id=1457322577899094&amp;ev=PixelInitialized">

6 Ways an efficient help-desk improves your bottom line

Posted by Poorvi Jhawar on Jun 26, 2019 11:16:01 AM

DeskDirector came into being out of necessity – there were no easy tools available in the MSP Industry to help with customer service.  

Read More

Topics: Business, DD Tech, msp tools, Chat

Client communication portal - new & improved

Posted by Irina Kavchik on Nov 14, 2018 4:29:18 PM

We are pleased to announce that our improved portal UI is ready to go! We made a huge interface revamp to the main request support page. 

In this article, we introduce you to the new and improved request support page of our client communications portal, explain what’s changed from the current design and what benefits you get from it. Let’s dive in!

Read More

Topics: DD Portal, UI, Customer Experience, product updates, Chat, Customer Success

October Product Update: Quick Wins with a New Portal UI

Posted by Irina Kavchik on Oct 31, 2018 3:30:35 PM
Read More

Topics: DD Portal, UI, Customer Experience, product updates, Chat, Customer Success

July Product Update: DeskDirector Tech & Talk: Welcome to Open Beta

Posted by Irina Kavchik on Jul 31, 2018 11:23:30 AM

DD Tech is a user-friendly ConnectWise console for Level 1 & 2 help-desk technicians to work on tickets. Currently, it is not fully available for Autotask, but we are working on it.

Read More

Topics: Business, New Features, DD Tech, product updates, Chat, Live Chat, Connectwise integration

April Product Update: DD Talk is in Beta and other goodies are available for you to try it out

Posted by Irina Kavchik on May 2, 2018 4:51:23 PM

Read More

Topics: DD Tech, product updates, Chat, Live Chat