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4 Concerns your clients have about your MSP – and how to address them

Posted by Poorvi Jhawar on Dec 5, 2018 3:03:09 PM

The MSP industry is unstoppable, with the market size expected to grow to USD $527.84 billion by 2022.  According to the Harvard Business Review, 57% of organizations view IT as an investment that drives innovation and growth. The industry is only a decade old and filled with great and not-so-great providers. The exceptional MSPs are differentiating themselves by giving their customers compelling IT support options. 

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Topics: MSP Success, msp business, General, Business

November Product Update: Improved engineer experience

Posted by Poorvi Jhawar on Dec 3, 2018 11:18:17 AM

The end is here..not for you or us, but the year itself – 2018.

This update marks our second-to-last product update, and we could not be more excited to share our hard work with you this month. This Christmas, give your customers and engineers the ultimate gift – improved experiences. 

Giving your customers an effortless experience does not always mean improving only the customer side of things. If your engineers have a clean and easy interface to work with, giving clients that experience is much easier.

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Topics: product updates, DD Portal, DD Tech, Business, Technical

How can an MSP help in transforming a business?

Posted by Poorvi Jhawar on Nov 21, 2018 1:31:25 PM

The word ‘transformation’ is quite loosely used in IT organizations or managed service providers. If you work for one or are have a related service or product you probably hear the word several times a day. For some, transformation is on the verge of becoming a corporate ‘buzz’ word – used and abused. It further confuses people when you talk about transformation instead of promoting a discussion.

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Topics: msp business, MSP Success, Business, General

MSP Review: What value does a client portal bring to your customer service?

Posted by Poorvi Jhawar on Nov 12, 2018 11:07:40 AM

The MSP industry has shifted their thinking from wondering if a client portal is needed to asking what value it brings. LANcom Technology was a pioneer behind these radical changes. Hear what Priscila Bernardes, Customer Experience Manager at LANcom Technology, has to say about the value DeskDirector bought for her and her customers. DeskDirector has been a resounding success with LANcom, with more than 70% of their tickets submitted through the portal.

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Topics: MSP Videos, DD Portal, Business

On-boarding and learning problems solved through an MSP client portal

Posted by Poorvi Jhawar on Oct 25, 2018 4:49:56 PM
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Topics: Business, DD Portal, Customer Success

How to set up an effective approval system through an MSP client portal

Posted by Poorvi Jhawar on Oct 25, 2018 4:37:49 PM

 

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Topics: Business, DD Portal, Customer Success

How to customize your services using an MSP client portal?

Posted by Poorvi Jhawar on Oct 25, 2018 4:32:36 PM

 

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Topics: Business, DD Portal, Customer Success

How to improve your reporting through an MSP client portal

Posted by Poorvi Jhawar on Oct 25, 2018 4:14:49 PM
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Topics: Business, DD Portal, Customer Success

How to improve customer service through an MSP client portal

Posted by Poorvi Jhawar on Oct 25, 2018 4:01:03 PM

 

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Topics: Business, DD Portal, Customer Success

Ticket life-cycle management problems solved by an MSP client portal

Posted by Poorvi Jhawar on Oct 25, 2018 3:40:38 PM

 

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Topics: Business, DD Portal, Customer Success