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DeskDirector Partner Webinar Q4 2015

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In this week's partner webinar we introduced all the items we've been working on and what to expect into 2016 for our Autotask and ConnectWise partners. Be sure to watch the full recording below.

Highlights ahead in the very near future;

New Request Type and Portal Config Engine

  • Removes reliance on ConnectWise for configuration
  • Brings much more flexibility
  • Improved speed for end users
  • Improved ease of Admin

Brand new web chat experience

  • Awesome, intuitive chat experience for those using DeskDirector Web
  • Optimized to work great on Client mobile phones
  • Works on mobile, tablets, PCs and of course Apple Mac

DeskDirector Mobile

  • Native Mobile app for iPhone and Android
  • The first PSA mobile app that is for your clients
  • Will allows clients to view and log tickets
  • Approve tickets while on the go
  • Call your team, with an engine in the back to direct them based on the client and/or time of day
  • Get notified by way of native notifications, let them know when tickets update, of outages or more

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