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Chat Comes to DeskDirector Web | Upgrade Your Client Experience

Posted by Phill Claxton

Many of our great partners are taking up chat as a way to improve the efficiency of their service team and upgrade their client experience. Check out our article on this

For a little while now chat has officially been only available in the installed version of DeskDirector. In this One Minute Wednesday we talk about how chat has now arrived in DeskDirector Web.

Using DeskDirector Web with chat and the new Global Magic Token feature, your clients can interact with you incredibly easily and from any device!.

Check out the video below, have a great week and a great 2016


Video transcript:
Hi, and welcome to another One Minute Wednesday. Now, recently we released the beta version of Chat in DeskDirector Web. The great news is that it’s now officially released and we’ve significantly upgraded it to boot. That’s right, your clients can now chat with you while they’re using the web version of DeskDirector. The experience has been significantly upgraded, and it works great on mobile devices as well. Let’s have a quick look at it in action. When a client lands on a ticket and clicks the Join Chat button, the chat window will appear. When your team answer, their responses will appear in the chat window. The client is free to navigate anywhere without affecting the experience, and obviously they can check back and forth. They can also access ongoing chat from the Chat icon which will also change to indicate if there’s any unread messages. If they’re accessing DeskDirector web on their mobile phone, the same functionality exists. You just see that the chat window takes the whole screen, so they can easily still chat back and forward, and that chat icon appears at the top of the screen which they can access to see unread messages. As ever, we’d love to try that out and let us know what you think. You can always use the Impersonate feature to see exactly what it’s like as an individual user. Make sure you have a fantastic week and we’ll see you next time. Bye for now!

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