<img height="1" width="1" alt="" style="display:none" src="https://www.facebook.com/tr?id=1457322577899094&amp;ev=PixelInitialized">

Warwick Eade

Recent Posts

Mapping the road in 2019 for the modern MSP

Posted by Warwick Eade on Jan 29, 2019 3:39:00 PM

 

Read More

Topics: Business, DD Tech, DD Portal, product updates, Product

Wrapping up 2018 | Climbing the summit

Posted by Warwick Eade on Dec 20, 2018 7:23:03 AM

 

The year is coming to a halting end with some fantastic wins by DeskDirector. Now you can provide the customers with the effortless service you have always wanted with our custom forms, DD tech, email templates, our new user-interface and OAuth integration. 

Read More

Topics: New Features, DD Portal, Customer Experience, Forms, important updates, product updates, Customer Success

New signup and onboarding

Posted by Warwick Eade on Feb 16, 2018 6:15:25 PM

We have now been running our support on DD Portal / DD Tech for three months. The move from ZenDesk has been done in stages but we now have a DD Portal support experience for MSPs that begins 60 seconds after sign-up.

Read More

Topics: Business, New Features, MSP Success, Support

Introducing More Support Options

Posted by Warwick Eade on Jan 9, 2018 3:53:14 PM

DeskDirector Consulting Explained: 

At the end of the year 2017, we announced that we are going to introduce DeskDirector Consulting.

What does it mean for you? In a nutshell: 

  • Free ticket based support continues unchanged.
  • Our new Consulting team is here for those who want the same advanced configurations as our leading partners have (but don't have in-house resources to implement).
  • Consulting will never charge you without your written permission.
  • All Consulting inquiries start with the free ticket based support you use now.
Read More

Topics: Business, Support, Consulting

Introducing DeskDirector Consulting

Posted by Warwick Eade on Dec 20, 2017 4:59:38 PM

 

Next year (2018) we are going to introduce more support options. Keep an eye on our business blog updates. 

Read More

Topics: Business, Support

New Integration: Bigger Brains + DeskDirector are better together

Posted by Warwick Eade on Aug 22, 2017 1:07:13 PM

In almost any office situation you will find staff using Microsoft Office every day. Many people use Microsoft Outlook, Excel and Word all day long. 

Read More

Topics: Business, MSP Success, integrations, product updates

DD Portal New Built-in Learning Management System

Posted by Warwick Eade on Aug 17, 2017 5:21:39 PM

A learning culture is one of the most important capabilities of the information age. Without it your company starts each day with a huge handicap. 

Read More

Topics: Business, New Features, MSP Success, Customer Experience

Microsoft Flow: Going Big About the Small Things

Posted by Warwick Eade on Jul 11, 2017 2:22:33 PM

We are experimenting with Microsoft Flow and it is a big thing - about small things. Service personalization is coming to MSP Land.

Read More

Topics: Business, MSP Success

The Microsoft Graph API

Posted by Warwick Eade on Jun 12, 2017 1:16:41 PM

DeskDirector is all-in on the Microsoft Graph API – here’s why:

The Microsoft Graph API is a watershed moment for corporate computing. It is also the biggest opportunity MSPs have had in two decades in business. Forget the diminishing margins on software and don’t overthink losing infrastructure jobs.

Read More

Topics: Business, MSP Success

Are you taking the right approach in your MSP Marketing?

Posted by Warwick Eade on Feb 24, 2017 4:26:34 PM

Great. Another 127 sales emails in your inbox you didn’t ask for. You don’t have the time nor the inclination to read them. Delete! Better crank that spam filter up another notch.

Read More

Topics: Business, MSP Success, MSP Marketing