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Serena Cappellini

Recent Posts

Best Practice: Publishing OneNote notebooks in your Portal

Posted by Serena Cappellini on Dec 18, 2019 7:48:00 AM

Publishing OneNote notebooks allows you to share relevant content within the Portal. Combine it up with Custom Menus and Menu Items, and you'll have a powerful set of tools that will allow you to customize what your customers can see.

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Topics: Features, DD Portal, Customer Experience, Customer Success, Best Practice, Publishing

Best Practice: Setting Permissions for your Portal

Posted by Serena Cappellini on Sep 25, 2019 7:36:00 AM

DeskDirector comes with a powerful list of tools and features that you can enable and configure from your Admin Console - from Request Types to Chat, Branding and the Learning Center (any much more!), you have the power to customize your Portal experience to suit you and your end users.

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Topics: DD Portal, Best Practice

Best Practice: Automating your Support Ticket Titles

Posted by Serena Cappellini on Sep 12, 2019 7:36:00 AM

This article will help you streamline all tickets coming through from the DD Portal and help your team to improve help-desk efficiency.

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Topics: DD Tech, MSP Success, Support, Customer Success, Best Practice