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Poorvi Jhawar

Recent Posts

Try out the learning and on-boarding center

Posted by Poorvi Jhawar on Mar 11, 2019 11:33:15 AM

 

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Topics: Business, DD Portal, Customer Success

Hacks for improved customer service - Features checklist

Posted by Poorvi Jhawar on Mar 11, 2019 11:32:16 AM

‘Necessity is the mother of invention’ and that’s exactly how DeskDirector was conceived. We’re a service by an MSPs, for MSPs. When we say that we understand your struggles, we mean it. It is not a mere conjecture, but a first hand experience. 

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Topics: Business, DD Portal, Customer Success

Ticket Life-cycle management hacks in DeskDirector

Posted by Poorvi Jhawar on Mar 11, 2019 11:29:40 AM

Ticket management is one of the biggest hurdles faced by every MSP. Your aim is to stick to the SLA, avoid lengthy phone calls and get tickets resolved as effectively and efficiently as possible. Try these hacks which will save you time and money.

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Topics: Business, DD Portal

4 Concerns your clients have about your MSP – and how to address them

Posted by Poorvi Jhawar on Dec 5, 2018 3:03:09 PM

The MSP industry is unstoppable, with the market size expected to grow to USD $527.84 billion by 2022.  According to the Harvard Business Review, 57% of organizations view IT as an investment that drives innovation and growth. The industry is only a decade old and filled with great and not-so-great providers. The exceptional MSPs are differentiating themselves by giving their customers compelling IT support options. 

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Topics: Business, General, MSP Success, msp business

November Product Update: Improved engineer experience

Posted by Poorvi Jhawar on Dec 3, 2018 11:18:17 AM

This update marks our second-to-last product update, and we could not be more excited to share our hard work with you this month. This Christmas, give your customers and engineers the ultimate gift – improved experiences. 

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Topics: Technical, Business, DD Tech, DD Portal, product updates

MSP's role in Business and Digital Transformation

Posted by Poorvi Jhawar on Nov 21, 2018 1:31:25 PM

The word ‘transformation’ is quite loosely used in IT organizations or managed service providers. If you work for one or are have a related service or product you probably hear the word several times a day. For some, transformation is on the verge of becoming a corporate ‘buzz’ word – used and abused. It further confuses people when you talk about transformation instead of promoting a discussion.

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Topics: Business, General, MSP Success, msp business

MSP Review: What value does a client portal bring to your customer service?

Posted by Poorvi Jhawar on Nov 12, 2018 11:07:40 AM

The MSP industry has shifted their thinking from wondering if a client portal is needed to asking what value it brings. LANcom Technology was a pioneer behind these radical changes. Hear what Priscila Bernardes, Customer Experience Manager at LANcom Technology, has to say about the value DeskDirector bought for her and her customers. DeskDirector has been a resounding success with LANcom, with more than 70% of their tickets submitted through the portal.

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Topics: Business, DD Portal, MSP Videos

On-boarding and learning problems solved through an MSP client portal

Posted by Poorvi Jhawar on Oct 25, 2018 4:49:56 PM
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Topics: Business, DD Portal, Customer Success

How to set up an effective approval system through an MSP client portal

Posted by Poorvi Jhawar on Oct 25, 2018 4:37:49 PM

 

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Topics: Business, DD Portal, Customer Success

How to customize your services using an MSP client portal?

Posted by Poorvi Jhawar on Oct 25, 2018 4:32:36 PM

 

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Topics: Business, DD Portal, Customer Success