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Irina Kavchik

Recent Posts

How to make DeskDirector Project Successful? Part 2

Posted by Irina Kavchik on Dec 18, 2018 5:11:39 PM

In this video, we ask Priscila, a client experience manager from Lancom, how does she explain the value of DeskDirector to clients versus using email?

As well as how to introduce DeskDirector to clients that "won't change", someone who used to call you whenever they have an issue? Learn great tips from our top-performing MSPs!

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Topics: Business, MSP Success, Customer Success

How to make DeskDirector Project Successful? Part 1.

Posted by Irina Kavchik on Dec 15, 2018 5:26:02 PM

In this video, we interview Priscila, a customer experience manager from Lancom Technology. Priscila is in charge of creating great customer experiences by leveraging DeskDirector products.
Watch this video to learn how to explain the value of the portal to prospects and how to make it work from a day one for your clients!

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Topics: Business, Customer Experience, msp tools, Customer Success

Client communication portal - new & improved

Posted by Irina Kavchik on Nov 14, 2018 4:29:18 PM

We are pleased to announce that our improved portal UI is ready to go! We made a huge interface revamp to the main request support page. 

In this article, we introduce you to the new and improved request support page of our client communications portal, explain what’s changed from the current design and what benefits you get from it. Let’s dive in!

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Topics: DD Portal, UI, Customer Experience, product updates, Chat, Customer Success

October Product Update: Quick Wins with a New Portal UI

Posted by Irina Kavchik on Oct 31, 2018 3:30:35 PM
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Topics: DD Portal, UI, Customer Experience, product updates, Chat, Customer Success

First Step on the Way of Creating a Dynamic Customer Experience

Posted by Irina Kavchik on Oct 19, 2018 11:07:54 AM

dynamic portal-1How can you be dynamic in the world of standardization? While you can keep your technology stack the same, you should be using a dynamic approach towards your customer experience initiatives.

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Topics: Business, MSP Success, Customer Experience

DeskDirector web version is fully responsive on any device. What's coming up?

Posted by Irina Kavchik on Sep 27, 2018 2:48:37 PM

More than a year ago, we introduced a web portal that is fully responsive and works brilliantly on any device. At that time, we found that only a few people were using our mobile app and more people preferred to use our web version instead.

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Topics: Business, product updates

Custom Domain: The Hidden Power for Brand Value

Posted by Irina Kavchik on Sep 13, 2018 8:39:49 AM

DD Portal is one stop shop for all IT-related inquires, e.g. support requests, ticket history, updates, chat, invoices, quotes, learning and more - it should be one click away when they need it.

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Topics: Business, MSP Success, Features, Customer Experience

August Product Update: Getting the Most Out of DeskDirector

Posted by Irina Kavchik on Aug 30, 2018 5:11:34 PM

All your customers have different needs and require different levels of service. To create great customer experiences for them you need to customize your services to fit their specific needs. 

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Topics: Business, MSP Marketing, msp business, Customer Success, Service Level Agreement

July Product Update: DeskDirector Tech & Talk: Welcome to Open Beta

Posted by Irina Kavchik on Jul 31, 2018 11:23:30 AM

DD Tech is a user-friendly ConnectWise console for Level 1 & 2 help-desk technicians to work on tickets. Currently, it is not fully available for Autotask, but we are working on it.

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Topics: Business, New Features, DD Tech, product updates, Chat, Live Chat, Connectwise integration

Customize Learning Experience for Your Clients with DeskDirector

Posted by Irina Kavchik on Jul 24, 2018 12:11:20 PM
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Topics: Technical, Features, integrations, msp tools