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Development Team

Recent Posts

Sprint Update 6 - Ticket Replies, Avatars, Ticket Count, Drag & Drop

Posted by Development Team on Nov 15, 2019 3:42:35 PM

Here’s a breakdown of what we've focused on our latest Sprint:

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Sprint 5 Update - New user account switching, notebooks in menus, and more.

Posted by Development Team on Oct 30, 2019 11:28:10 AM

We've been a bit quiet on our sprint updates, but we're going to be bringing them back again. You can check out the release notes for the previous couple of sprints to get an idea of what's changed.

Here’s a breakdown of what we've focused on in Sprint #5:

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Sprint Update #3 - New content publishing & branding updates plus Portal shortcuts

Posted by Development Team on Aug 29, 2019 5:17:41 PM

Here’s what Sprint #3 added to and improved in DeskDirector:

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New Admin Console, Sticky Broadcast, & More - Sprint Update #1

Posted by Development Team on Jul 23, 2019 9:37:12 AM

We here are at DeskDirector work very hard to revolutionize customer service for your end-users. This often means - a continuous improvement of the product. This sprint update we show you the new intuitive admin console which will dramatically reduce your set up time, sticky notifications to make sure all your clients are informed of the critical messages and other massive improvements to make you and your help-desk team more effective and efficient. See how DeskDirector further empowers your PSA - ConnectWise and Autotask. 

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Topics: Technical, DD Portal, development, product updates, Customer Success